FAQ
Do I need to reserve in advance?
Yes please reserve in advance to ensure availability - especially during the holidays.
May I bring a camera or video camera to take pictures?
Cameras are only allowed in the observation areas they are not allowed into the pools. However we offer professional photos that are available for purchase after your experience.
Can I wear sunscreen (SPF)?
All sunscreen must be biodegradable and applied at least 30 minutes before entering the water for the protection of our animals. Any sunscreen applied after that or sunscreen that is not labelled biodegradable must be washed off before entering the pools. You can buy biodegradable sunscreen in our gift shop.
Can I wear jewelry?
For the safety and well-being of our dolphins the use of jewlery is not permitted. We do provide areas to secure your personal belongings however it is recommended you leave all jewelry and small items in your hotel.
Why do you limit the number of sessions for people to interact with the animals?
Our animals’ health and welfare are of the utmost importance so we limit each session. These incredible animals spend less than two hours each day interacting with the public. The rest of the day is allocated to their private valuable training time as well as for play and social interaction.
How safe are Interactive Programs?
Our programs have a remarkable and well-established safety record. The health and safety records of these kinds of programs have been continuously studied for over 20 years each time reaffirming their impeccable records.
Can I make an animal sick if I participate in a swim program?
No you cannot. Since the beginning of in-water marine mammal interactive programs in 1985 there have not been any instances of disease transmission between humans and these animals reported at any facility.
Can special needs visitors participate in your dolphin programs?
We do our best in trying to provide this experience to everyone although it is not always possible. Before making a reservation please talk to one of our representatives so they can better inform you.
How do you care for your animals?
At our centers we follow a program for preventative health care including daily health assessments regular voluntary veterinary examinations and dietary needs assessments. We continually provide an exceptionally clean and stimulating environment for them to live and thrive in while providing a safe and stable setting for their social community (pods) and family to reproduce and grow.
